1.Purpose of Collecting Personal Information

The collection of customer personal information is carried out for purposes related to:

• Supporting customers in purchasing, payment, and delivery processes.
• Providing information about products, services, and support as requested by customers.
• Sending notifications about our latest programs, offers, and products.
• Handling issues arising during the purchasing or service usage process.

2.Scope of Information Collection

We collect customers’ personal information when they place orders or use services on our website, including:

• Full name
• Email address
• Phone number
• Address

3.Information Retention Period

Members’ personal data will be stored until a cancellation request is received or the member logs in to delete their information.
In all other cases, members’ personal information will be securely stored on the servers of:

Nesta Vietnam Hotel Management Joint Stock Company – Nesta Hotel Group.

4.Parties That May Access the Information

Personal information may be accessed by the following parties under specific circumstances:

Nesta Vietnam Hotel Management Joint Stock Company – Nesta Hotel Group.

Authorized partners contracted to perform part of the services provided by Nesta Hotel Group. These partners may receive certain information in accordance with contractual agreements (either partially or in full, depending on the contract terms) to assist users in utilizing the company’s services.

Legal Requirements:
We may disclose personal information if required by law or when such disclosure is reasonably necessary to comply with legal processes.

Business Transfers (if applicable):
In the event of a merger, acquisition, or transfer of all or part of the company’s business operations, the acquiring party may gain access to the stored information, including personal data maintained by us.

5.Address of the Organization Collecting and Managing Information

Company Name: Nesta Vietnam Hotel Management Joint Stock Company – Nesta Hotel Group

Business Registration Certificate: No. 0108566859 issued by the Business Registration Office of the Hanoi Department of Planning and Investment on January 02, 2019.

Head Office Address: 30 Nguyen Thuong Hien Street, Hai Ba Trung Ward, Hanoi, Vietnam

Phone: (+84) 24 3941 3559

6.Methods and Tools for Users to Access and Modify Their Data

If you have any request to access, update, or modify your personal information previously provided, you may contact us through the following channels:

Phone: (+84) 24 3941 3559
Email: info.terra@nestahotel.com.vn

Consumer Complaint Handling Mechanism

At nestahotel.com.vn, protecting your personal information is of utmost importance. We guarantee that any information you provide will not be shared, sold, or rented to any third party.

Nesta Hotel Group commits to using your information only for the following purposes:

• Improving the quality of customer services
• Resolving disputes and complaints
• Complying with legal requirements when requested by competent authorities